We have a favorite local Mexican Restaurant we like to dine in, but occasionally, the week is too crazy and we order for take out. We like this place for a couple reasons; the food is great, the service is too, and the margaritas are generous. But I digress, this particular evening we called to order and were greeted with this: “Good Evening, El Senor Sol. What can we prepare for you?” Wow, how nice is that? I felt kind of special and rattled off our order. My DH went to pick up our meal and returned, but once I saw the bag, I knew something was wrong…it was a little light. Ahhh, shucks, they missed our friend’s order in there. I called over and let them know of this oversight and they were immediately apologetic and begged us to come back, they would correct everything. Fortunately, the place is just around the corner, so back my DH goes. Upon returning this time, he came back with the missing order, which they comped and and added 4 sopapillas, free of charge. My husband said they were so sweet, he almost felt bad.
The lesson here is mistakes can happen, it’s how you correct them that matters. Go above and beyond and really, most customers will understand and be grateful you fixed things right away. And if you’re looking for good Mexican food, visit our friends at El Senor Sol.